|Operating company||ServGate Corporation|
|Operation manager||Mike Heinert|
1-13-14 Azura, Ichinomiya-shi, Aichi
|How to order||We accept orders via our website, telephone, fax and email.|
|payment method||We accept bank transfer, postal transfer, cash on delivery, and PayPal. Bank transfer fee, shipping fee, and consumption tax In the case of "COD" shipping, the following fees will be charged depending on the product price. You are responsible for the cost.|
|Fees other than price||Less than 10,000 yen 324 yen
10,000 yen or more and less than 30,000 yen 432 yen
30,000 yen or more and less than 100,000 yen 648 yen
From JPY 100,000 to JPY 300,000 JPY 1080
|Application expiration date||The delivery date of the product will be specified within 10 days of receiving the order.
Free shipping for orders over 5,000 yen (excluding tax)!
|Delivery time||In the case of PayPal and cash on delivery, it will arrive within 2 to 14 days after order confirmation. (Depending on stock/arrival status)|
|About defective products||Please transfer to the designated financial institution within 7 days of placing your order. For cash on delivery, please pay to the courier when you receive the item.|
|Payment deadline||For defective products, please contact us within 14 days from the date of arrival. Please note that we will not be able to accept orders for products that are older than 14 days.|
|About returns||In principle, we cannot accept returns or cancellations after shipment. Only unused items can be returned within 14 days from the date of arrival. For returns due to customer's convenience, you will be responsible for the shipping and handling charges and the restocking fee.|
|About exchange||Only unused items can be exchanged within 14 days from the date of arrival. For the exchange due to customer's convenience, you will be required to pay the shipping fee and the processing fee (*in some cases, the exchange fee).|